Christmas Delivery & Pre-orders
If you'd like to order a gilet for Christmas we definitely recommend doing so BEFORE Wednesday 18th December 2019 if you live in the UK (overseas will need to be sooner than this). We will post First Class Signed For and will keep doing so in the run up to Christmas but cannot guarantee Christmas delivery after this date.
For those who have kindly pre-ordered children's and larger adult sizes, these have been made especially and are due to arrive in the UK around 13th December 2019. With any luck they'll arrive sooner so we will be packing and posting them out immediately. You'll get an email notification when your gilet is on it's way! Thank you so much for your patience and support.
Where do you deliver?
We deliver worldwide however charges will be applied at checkout depending on the delivery address and country.
Can I change an order after I have placed it?
If you wish to change an order, please email us at email@example.com as soon as possible and we will do our best to help.
How do I exchange my product?
We are more than happy to exchange any of our gilets for free, as long as they have not been worn and are in a re-sellable condition with all labels and tags still attached.
To do so, please email firstname.lastname@example.org with your details and reason for return. Once you've received a reply, please then repackage the gilet securely and send back to us at the address. We say 14 working days to complete exchanges and send your new gilet back to you, however we aim to be faster than this.
I am missing / have an incorrect item in my order?
In the unlikely event of receiving the wrong order please contact us immediately by emailing email@example.com to resolve the issue.
What is NATTILY’s returns policy?
Whilst we are sorry to hear you no longer want your gilet we will offer a full refund as long as the gilet is unworn / unused and in a re-sellable condition with all tags still attached. If you do not want to exchange for another size we can refund the cost of the gilet (but sadly cannot refund postage costs) if you email us as soon as possible and we receive the gilet within 14 days of purchase.
Please note children's gilets are non-refundable however we would be delighted to exchange for a different size and colour subject to availability.
What happens if I am not in to sign for my order?
Royal Mail will leave a collection slip with details of your nearest Post Office collection point.