DELIVERY & RETURNS

Delivery, Exchanges and Returns
All our items are sent via Royal Mail or ParcelForce to ensure a fast and reliable delivery service. If you need to return or exchange your item then this will incur extra fees.

Can I change an order after I have placed it?
If you wish to change an order, please email us at hello@nattily.co.uk as soon as possible and we will do our best to help.

How do I exchange my product?
We are more than happy to exchange any of our products for free, as long as they have not been worn and are in a re-sellable condition with all labels and tags still attached.

To do so, please email hello@nattily.co.uk with your details and reason for return. Once you've received a reply, please then repackage the item securely and send back to us at the address. The return of the item is your responsibility so we strongly suggest sending tracked postage to guarantee delivery. We say 14 working days to complete exchanges and send your new item back to you, however we aim to be faster than this.

I am missing / have an incorrect item in my order?
In the unlikely event of receiving the wrong order please contact us immediately by emailing hello@nattily.co.uk to resolve the issue.

What is the Nattily Dressed returns policy?
Whilst we are sorry to hear you no longer want your items we will offer a full refund as long as the item is unworn / unused and in a re-sellable condition with all tags still attached. If you do not want to exchange for another size we can refund the cost of the item (but sadly cannot refund original and return postage costs) if you email us as soon as possible and we receive the item within 14 days of purchase. 

What happens if I am not in to sign for my order?
Royal Mail will leave a collection slip with details of your nearest Post Office collection point.